Copywriters who want to hone their craft to offer a higher level of service to their customers can turn to learning more about the ins and outs of the back-side or computer side of web content. One way to learn more is to understand that mathematical equations or calculations take place when the internet meets a surfer who randomly inputs information into either a search engine box or posts information on a website for viewing. The random”ness” of the internet, is not random at all. Rather it consists of a finite set of rules that dictate what and how people find and locate information on the World Wide Web. Become a web savvy copywriter and learn about what an algorithm does, how it works and why it’s so important. We’ve done the research for you and have re- scaled this complex process down to just the basics and how it applies to the written or entered word.  

What is an Algorithm?

An algorithm is a method that’s used in mathematics and computer science to express a finite list of instructions and can also perform functions like calculations, data processing and automated reasoning. The history of algorithms dates back to 1928 when David Hilbert worked to solve the Entscheindungsproblem, also called the decision problem. Hilbert’s work is the first known partial formalization of what we call an Algorithm today.

There is no formal definition of what an algorithm is because an algorithm is not specific in itself, meaning that, algorithms can change and be developed to do more than one process. There are several generalized definitions that offer a basic understanding of what an algorithm does and two of them are below.

An Algorithm can be:

A specific set of exact rules that define a specific sequence of operations.

An Algorithm can also be:

A set of instructions on a process that generates output integers from random input integers.

In basic terms, we would consider that a generalized definition of an algorithm is this: If we input information into an algorithm correctly, we will receive an output response that has been calculated based on our input.

How Algorithms Work

Sometimes it’s easier to relate an abstract process to our day to day life. So to take a close look at what an algorithm is and what it does — Think the Internet. We know the World Wide Web uses algorithms to function. After-all the internet could be considered an enormous computer program completely based in algorithmic calculations. When we hop onto the Information Super-Highway, we jump aboard the largest algorithm we probably know. Here’s how the internet uses algorithms and how we use and benefit from an algorithm’s calculations every day.

Let’s say we want to find a local auto dealer.

• We type in the words or characters/letters “auto dealer” in our search engine box.

We have just input our integer or number/letters.

The internet’s algorithm, or process, has taken our input letters and calculated a response for us.

•  The search engine generates a list with all the websites that contain the letters/characters  “autodealer”.

If we live in New York, we won’t be interested in auto dealers in Texas. So we begin to narrow our search, or narrow our input integers/letters in order to receive a better more targeted response.

• We go back into our search engine box and type, “auto dealer New York”.

Now the internet’s algorithm re-calculates our input letters/integers and processes our input.

This new algorithm calculation responds to our new input integers/letters “auto dealer New York”.

• A new list is generated and that results with a search list that contains all the auto dealers that have the letters NewYork associated with their websites.

Moving ahead, we think to ourselves, New York includes Long Island and New York City. We think again, we are located in Buffalo, New York and what we really want are local auto dealers in our own area.

• So we again go back into our search engine box, we re-type the words, “auto dealer New York Buffalo”.

The search engine’s algorithm, takes our new input integers/letters, does another calculation, process and creates a new resonse.

• Another list is generated and the results offer us a search list with all the auto dealers that have the letters NewYorkB uffalo associated with their website.

We now have the info we wanted to begin with.

Relating Web Content To How Algorithms Function

For us we use algorithms every time we log online, most of us don’t realize it, but we are using a highly skilled mathematical function to communicate with our friends on social networking sites. We use algorithms to help us find tonight’s greatest meatloaf recipe and we also rely on an algorithm to generate calculations for us when we type in “dangers of open-heart surgery” in order to learn about a loved one’s upcoming surgical procedure.

The fascinating point is that, what we input dictates what we find. The same goes for the information that’s input into website pages for content. What a business, organization or individual posts on their website in the form of letters, numbers, pictures, videos and more, is what an algorithm will capture to calculate a response. Mathematical algorithmic functions are processes that have helped to make the World Wide Web useful for many people. Businesses, organizations and individuals that can harness the function of a calculation, have the ability to spread their message, sell products and use this technology to their benefit.

By understanding the power of an algorithm’s calculations, Copywriters can fine tune themselves to being mathematical in their own process when creating content that an algorithm will be able to calculate. Content picked up by the internet’s algorithm, is lifted off a website and transported to a search engine’s result list. That search result list is what connects that website’s content, message or product information to a web surfer, new client or prospective buyer.  Ultimately, that connection is what makes web content so important and why an internet algorithm is such a powerful tool.

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Advertising Copy That Works Through to the Final Sale

There are two kinds of methods to selling most anything—Hard-selling and Soft-selling. Typically sales people are thrust into a mode of thinking that the Hard-sell technique works and that the Soft-sell method is too flimsy to close a deal. The fact is that Hard-selling does not work because it has no finesse. When a sales person goes straight to the point to sell their product, they are simply telling their prospective buyer that they should buy their product. This type of approach will usually turn a buyer off and negate a sale.

By taking a close look at how the Hard-sell doesn’t work and how well Soft-selling works, a copy writer can take this information and apply it to how they write sales copy, work on ad campaigns and involve their clients in the learning curve of effective copy verses ineffective copy.

Here are a few great points to remember when working on creative materials that involve sales copy:

1. People do not appreciate being sold to.

The Hard-sell approach usually brings the worst out in people. Human nature dictates that when aggressive behavior is displayed, it provokes the receiver to be aggressive in defense of themselves. This is what brings a negative result to both the sales person and the potential buyer.

To apply this to ad copy that works, don’t be tempted to use aggressive sales copy that pushes the hot buttons of your potential buyers. Instead offer sales copy that promotes a positive response.

2. Hard-sales techniques intimidates people.

Buyers that feel intimidated have less interest in making a purchase. Prospective buyers begin to realize that they have negative feelings about the sale, and will transfer that negativity onto the company who is trying to sell to them. If buyers do not like the sales person a company hires, they will not be able to feel good about the company.

Apply this to writing great sales copy by offering tips, advice. Explain how the product/service you’re selling will ease the stresses on their business or how it can improve their life/goals.

3. Hard-selling sounds desperate to others.

This will put off a potential buyer. Buyers begin to wonder why a company/person is desperate and this creates suspicion. This feeling of suspicion turns into mis-trust. Buyers who don’t trust a sales pitch are not likely to buy a product/service.

To write sales copy that will reach out and help buyers trust your product or service, offer key testimonials that assure your buyers that your product/company is a trusted resource, reliable and honest.

4. Hard-selling uses hype and other dishonest tactics.

Prospective buyers can see through hype. They are savvy and know that hype is not fact. Buyers don’t buy from sales tactics that push products/services without factual information.

Copywriters can add statistics and facts to their sales copy. By showing the bibliographical resource behind stats in ad copy, buyers will know that the information they are reading comes from honest trusted facts and not hype. This also builds trust between the buyer and seller.

5. Buyers need to find a reason to make a purchase.

Hard-selling does not allow any time to explain the benefits of the product or service. A sales person that is Hard-selling is using features to sell their product or service and not the benefits of the product/service. Benefits are what tells a customer that they should buy. There is only one question in the mind of any buyer — “What’s in it for me?” Hard-selling doesn’t answer this question for the buyer and as a result sales are usually lost.

Creative marketing copy should always include both features and benefits. Features will explain the product or service and by listing the benefits, buyers will know why they need the product/service.

6. Build a positive rapport with prospective buyers.

By building a relationship with a buyer a company or salesperson builds confidence in a buyer. When buyers have confidence they are likely to make a purchase on the first product or service and will also be encouraged to continue to buy more products and services. Hard-selling doesn’t build this rapport. If there is not a positive relationship initial sales and future sales are lost.

Creative staff can build rapport into their sales copy by helping potential buyers feel confident about the product or service they are promoting. Copy that builds confidence can be, proving how long a company has been in business and/or offering customer testimonials that promote the same products or services being sold. Story-telling or giving the background of how the company was founded or how a product or service was created is a great way to build a relationship with a potential buyer.

7. Soft-selling allows buyers to make their own decision.

When buyers feel empowered by the ability to make their own decision, they are more likely to make a purchase. Hard-selling strategies often dictate or tell a buyer they should make a purchase.

Advertising copy that promotes empowerment, offers ideas, creates a feeling of success for the buyer and promotes the qualities that a buyer is looking for in a product or service. Copywriters who focus on the most positive aspects of their product or service help buyers make the choice to purchase.

8. Soft-selling always outsells Hard-selling.

Persuasion works. Forcing a business or person into something they are unsure of does not. Hard-selling pushes a product or service at a buyer and doesn’t offer them the chance to decline the sale. Soft-selling offers a buyer a product or service by allowing them to choose to make the purchase.

Copywriters that apply a Soft-selling technique to their advertising copy use the power of positive persuasion in their writing. They can craft their ad copy to encourage a buyer to make a purchase instead of telling the horrors of what can happen if they decline the purchase. Encouraging copy can simply be letting a buyer know what they can look forward to after their purchase.

9. Soft-selling methods are more enjoyable to both the seller and buyer.

Soft-selling forces a salesperson to use more strategies. Building up a product can be done in a multitude of ways including talking to potential buyers. Getting to know a buyer builds relationships that equate to building sales.

Writers who want to incorporate Soft-selling methods into their marketing materials can create copy that speaks directly to their potential buyers. Asking questions and solving problems are some of the ways that words on paper speak to buyers.

10. Soft-selling Pre-sells a product or service.

Warming a buyer up for a sale builds a rapport and relationship with a person or business. In general people like to be introduced to something before they make a purchase.

Advertising copy that pre-sells a product or service before selling is in the hands of a copywriter or designer from the start. Pre-selling to a buyer is a basic introduction of the product or service and usually found in an opening statement or opening page of advertising material.

It’s clear to see the difference between the Hard-sell and Soft-sell techniques used in business. There is a general stereotype of what a pushy sales person using Hard-sell tactics looks like. Once this negative image is in the place of a buyers mind, it will prevent them from accepting a sale. Increase your sales and close more deals by using Soft-selling strategies and incorporating those same methodologies into your marketing materials. Remember your company’s first impression is a lasting one!

Good luck to all the copywriters who are working on marketing materials for clients. Choosing to use Soft-sell copy instead of Hard-selling copy that alienates buyers is one way to promote your clients products and services and a great way to earn more business on their next marketing project!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Writing sales copy that puts your product or service into the hands of your buyer and money into your pocket isn’t hard to create—if you use a formula.

By studying the basic formula used for writing good sales copy you can fill your website, collateral materials and presentation copy with elements that are appealing, exciting and convert leads into sales. To get started follow these simple steps:

1. Identify Your Target Audience

Know your niche market and customize your sales copy to exactly what they’re looking for.

2. Perform Market Research

Learn about the needs of your target market by finding out what they need, like or dislike. This information will help your sales copy address your targets specific needs. It will also help to anticipate questions and objections your audience will have.

3. Craft an Attention-Grabbing Headline

Limp, lifeless, irrelevant and ineffective headlines clutter a message. It’s a turn off to read a headline that doesn’t address your target’s needs.

Examples are:

Poor Quality Headline:

Drain-Edge – Your Answer To All Your Plumbing Needs!

High Quality Headline:

Do You Have the Worst Plumbing Nightmare Ever Imagined?

Let Drain-Edge Take the Edge Off Your Mind by Helping You With a Low Cost and Easy Solution to Your Leaky Pipes, Busted Toilet or Cracked Septic Tank. Call Us Today for a Free Estimate, Budget Discount Rates and Fast Service!

By creating a headline that is highly relevant, simple and specific your target buyer will read on.

4. Establish Your Credibility

Detail your credentials and provide your target audience with information that makes you an authority.

Tell a story by explaining your business product or service.

Offer testimonials that are packed with positive results from satisfied customers. Make sure your testimonials are specific and describe exact benefits that your product or service provided. Include contact information for your testimonials so your potential buyer knows they come from real people or businesses you’ve serviced.

Add a guarantee to your product or service. A strong guarantee shows that you stand behind what your selling. Many businesses have reported, the longer your guarantee period is, the fewer returns there are.

5. State Benefits Not Features

One of the most commonly overlooked marketing mistakes is not knowing the difference between features and benefits. Sales copy must clearly state what the benefit of using your product or service is. Features are simply describing your product or service.

For example:

Feature:

Drain-Edge works hard to provide you and your home with carefree plumbing solutions.

Benefit:

Enjoy care-free plumbing solutions that put your mind at ease and let you live worry- free!

The basic rule is that a benefit answers the question “What’s in it for me?” By stating a benefit you are inviting your target audience to imagine using your product or service in order to take care of a problem they’re trying to solve.

 6. Format Easy To Read/Scan Copy

• Use bulleted lists
• Add sub-headings
• Create short, chunky paragraphs
• Emphasize important points with bold lettering, highlights or italics
• Use a plain font face that’s easy to read
• Compile relevant graphics and images to push your message
• Don’t clutter your message with too many graphic design elements
• Keeping your designs simple so  your message/sales copy stands out

7. Ask Your Target to Act

Promoting a call to action and encourage your target to act quickly—turn leads into sales.

Create special incentive programs that give your audience a reason to buy now rather than later. Limited time offers and limited supply can nudge a casual looker into a buyer. Coupons, discounts and special bonus offers  also motivate clients and customers to act quickly.

By making it clear what your audience can do to act, you are helping them choose to close the deal and buy your product or services. Motivational sales copy increases potential buyers to take advantage of a special program offer. This can result in a higher return on the time you invested in working on good sales copy.

It’s not too hard to follow the basics of writing good sales copy. The challenge is making the copy work for your target audience and their specific needs. Also consider the time of year and the current economic climate when choosing special promotional offers. Marketing and advertising is a delicate balance between being targeted, compelling and motivational. Good luck and enjoy creating your all-time best sales copy!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Twitter is an amazing micro-blogging tool that is very popular with businesses of all sizes, celebrities and even athletic professionals. With 140 characters as tools for communicating, everyone is finding the value of using Twitter to send updates on their status and upcoming events. Twitter allows people to stay connected to the world—real-time. In the past, most of us used newspapers, television and radio to get our information. Much of that information was either past event updates or future event planning. Today you can stay connected, up to the minute, hour by hour or day by day. Businesses, organizations and individuals can benefit greatly from Tweeting!

Leverage Your Business

Find your target audience and potential prospects on Twitter and participate in industry conversation. People might be talking about a variety of issues including positive and negative experiences. Businesses can benefit by being a part of that conversation. Twitter can be your social happy hour where you can engage with your industry peers and audience in a positive and productive way.

Create Brand Awareness

Businesses can engage followers by keeping their brand in the forefront of their minds. Tweet about what’s new, your next big business plan and promote your business plan by generating buzz.

Get Informed

Twitter can help a business gain competitive intelligence. If your competition is on Twitter, you can count on being able to monitor their tweets to see what’s going on with them. Are they launching a new product, opening a new branch, or laying off folks?  By learning about your competition, your business gains an edge through the use of filtered information. Maybe your company should do an early launch to beat out your competitor, relocate an idea for a new office or consider an acquisition of a company who’s on its way out. Twitter is a key place to monitor what your competitor is doing. You can even pick up new marketing tips on how they’re using Twitter and either model your business Tweets the same way or choose a new technique that’s more beneficial to your specific business model.

Manage Your Online Reputation

The information on Twitter is real-time and the news or comments offered breaks fast. By monitoring what’s being said about your business, you can address issues and communicate a response immediately. Twitter is a social environment where transparency and honest are positive business attributes.

Promote Your Blog

Twitter allows businesses, organizations and individuals the ability to promote their blogs. Automatic feeds can be created that will post your blog comments directly to Twitter.

Use Twitter & Be Mobile

Twitter is simple and is limited to the use of 140 characters which makes it easy for Tweets to be mobile. A business can send and receive updates by using SMS. It’s a great communication tool for anyone on the go, making Twitter a powerful mobile marketing tool.

Use Twitter To Learn

Twitter can help a business learn what their target demographic is, what they are saying and looking for. You can learn what the latest interests are and what your target audience wants.

Let Twitter Feed You Back

Twitter allows businesses instant feedback on new products, websites, blogs and marketing efforts. This allows a business to make necessary changes before a formal launch. In this way, Twitter becomes an invaluable, time saving and cost saving tool.

Use Twitter For Promotions

By  using Twitter, a business can announce off or online events, deals and special offers and other consumer advantage programs.

Boost Your SEO

Great web content needs traffic and if your site has something to offer, you can use Twitter to drive traffic to your website. Tweet with a URL, and your website can become a landing pad that encourages conversation on and about your site.

Let Twitter Be Your Question & Answer Guide

If a business is looking for answers to questions, looking for industry statistics or hoping for general feedback, Tweet ‘n Listen. Posing an engaging question on Twitter can generate a response and point your business in the right direction.

Twitter & Human Resources = New Leads

Need or want some extra help for your business or organization? Tweet your job postings through Twitter and you might get some interesting and viable candidates!

Let Twitter Manage your News

Promote your newest press release and company news by Tweeting about it. This can help communicate what your business is doing faster than a traditional press release. It’s also a great way to engage conversation about your business news.

Twitter has become a popular communication tool. By listening and communicating, businesses can use the power of the internet and its lightening fast speed to share information real-time. Toss those postcards the next time you want to send a quick update or message. Instead, log onto Twitter and love being a part of the digital world!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Writing ad copy can be easy if you use the right tools of the trade. Here are a few quick tips on how you can strive to write better copy that sells a product and produces results for your client.

Learn your client’s business

By learning about your client’s business and how they operate, you will be able to get a handle on who is buying their product. Ad copy for a restaurant will be much different than ad copy for an accounting firm. Do your research first, and then approach your client with a few questions to learn more:

• Ask questions about what other types of businesses are related to their work or product.
• Find out who their target market is and the median age, gender and other basic demographics about their customers. What you choose to write for 25 year olds will be much different than what you would write for a consumer that is 45+.
• Examine previous advertising copy that your client has had success with and ask to be shown what ad copy has failed to provide sell-through of product. Examine both then improve on the successful ad copy and apply those improvements to your ad copy.

Observe how your client has positioned their business in the marketplace

Once you can figure out the personality of your client’s business it will become easier to develop an ad campaign that works to fit their current profile. How a company wants to brand themselves and the products they sell is key to how they present themselves in words. You can work closely with company executives to learn about their wants and desires. Some businesses want to sell their product with ad copy that doesn’t match their company’s public profile. This can lead a company to a failed ad campaign.

• Question how your client wants to be seen by the public.
• Ask about the type of reputation they want to achieve.
• Find out how their competitors are viewed, expand on the competitions weak points to make your client stronger in the marketplace.

Adhere to your clients desires

As a copywriter you might not have enough time to learn about how every business operates.  It is up to you as a professional in the field to learn enough about each of your individual clients needs and how it pertains to the specific work you do for them. By listening to your client’s needs, learning what their desires are and working towards a common goal, you can look forward to creating successful ad copy that benefits the business you are working for.

• Working off ideas that you might think are inventive or ideal, may not benefit your client’s long term goals.
• As a copywriter it’s important to remember that most businesses work on a plan over the course of months or years. Your goal is to become a building block.
• Taking one step at a time is one of the most beneficial ways to incorporate your creativity and genius into  your client’s goals.

Working as a copywriter may seem like a no-brainer job for most. But for those who do the work, it’s an intense job that requires thought, sensitivity and a professional ethic that goes beyond your own thoughts of greatness. The best copywriters are the ones that match their style, their work and their creativity to their client. Once someone is able to generate good copy that matches their client’s goals and needs, that writer can count on being called back again and again as a team member that is known for their beneficial contributions.

In the ever changing world of advertising, copywriters can easily become an invaluable piece of a company’s  marketing plan. Match your skills to your client’s needs. Once you do this, you will be able to count on a long and productive relationship with your clients for years to come!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

There are lots of ways that the top designers and firms work to meet their clients goals and being successful in the world of design means having a handle on how to create original ideas. Most designers would agree that it’s the execution of a great idea that makes it a success.

The Hartford Business Review recently published an article on their website by Warren Berger entitled Four Phases of Design Thinking . Warren Berger is the author of GLIMMER: How design can transform, business, your life, and maybe even the world (Penguin Press). He edits the online magazine GlimmerSite.com too. His article was so informative, we thought it was well worth our time to review how designers work to create successful innovative ideas.

Throughout the world of design, there are some shared behaviors that top designers follow in order to achieve significant breakthroughs. Second nature habits that were found to be common among expert designers and to their ability to transform an original idea into a successful innovation included; asking questions, caring, connecting and committing. If you’re a designer you will recognize these shared behaviors and if you’re looking for design work to be done, these are the steps that a top notch designer will most likely follow.

Designers Ask LOTS Of Questions

• Seasoned designers ask lots of questions.
• They work to raise questions in order to begin their design project.
• Designers strive to challenge the current reality or assumption in an industry.
• The creative mind works to learn the mainstream obvious and then figures out a way twist or morph it into an original idea that will turn into a successful innovative idea.
• A creative individual will often ask basic “why” questions that might seem naive and sometimes puts people on the defense.

When a designer asks why, they are really encouraging people to step back and reconsider old problems or practices that might be out of date. This gives the designer the ability to re-frame and steer thinking in a new direction. By striving to stretch the question of why to all facets of a project, they are able to rethink the basic fundamentals of a business. In the current economy and ever so volatile marketplace, this breeds innovation that gives birth to success.

A Great Designer Cares

• Designers do their best work by stepping out of the corporate bubble.
• They immerse themselves in the lives of their target market or audience.
• By observing and paying close attention to the customer they are trying to reach, they are able to dig out the consumer’s deep unspoken needs.
• Designers work hard to be present in people’s lives.

Lots of companies can say they care about their customer’s needs. Focus groups and questionnaires don’t really scratch the surface as to what makes an individual choose to buy a product. In order to reach a consumer on an emotional level, you have to empathize with them. This is the leverage that a good designer brings to the creative table. They strive to learn how their customers feel, how they think and how they live. By doing so, a seasoned designer learns what pushes a person to buy a product, join a marketing campaign, or become a faithful follower and consumer.

Designers Are Able To Connect

• A designer works to synthesize ideas.
• The creative thought process can take existing elements or ideas and combine them together in new ways.

Hiring a designer doesn’t always mean that a business will be forced into a new set of marketing materials or professional identity. It’s the job of a designer to also consider their clients current business elements and think laterally. Sometimes new ideas are not born fresh or invented from scratch. New ideas can be found by searching for new ways to combine current or older ideas. Designers do this by connecting them in a new way. They generate a new idea that is often comprised of scattered or mismatched ideas that didn’t seem to go together. This can be a shortcut to innovation. By combining previous ideas, this can help a business retain their original identity and brand, and simply strive for a new look, new message or re-tool their branded look to be more attractive to the public.

Designers Achieve Success Through Commitment

Designers are able to commit early to an idea.

They take original ideas and move them beyond imagination by giving them Form.

This Form makes an idea Real.

Designers are comfortable with putting an idea out into the marketplace when it’s young and imperfect.

A designer knows how to accept short-term failure.

Creative professionals have the ability to “fail forward”.

Some of the greatest designers have gone back to the design board more than once to tweak an idea into success. With their focus on commitment, the creative mind is often very comfortable with risk, more so than the average person is. They know that small failures are useful tools that provide a process for learning what needs fixing. In times of fast dynamic change, many companies need a confident designer on their team that can operate in a “test and learn” environment. In this type of work situation a designer will be required to create multiple or rapid prototypes. In design, the name of the game is often—Change it—Revise it — Until it STICKS!

Businesses and designers can look forward to forging a profitable partnership when they work towards a common goal. One way to do that is for the designer to explain what they will be doing, how they work their process and why they follow certain steps to achieve success. Through the use of an open line of communication, businesses can learn how to apply their designers behavioral habits to their own creative process. Being able to generate innovative and fresh ideas that  are attractive to consumers can push a business from hum-drum to sensational and victorious!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Many businesses, organizations and independents can use social media network sites to benefit their marketing efforts. By following a few simple steps, you can create a mix of social media skills that will increase your chances of success too! The rules of social media networking on sites like Facebook, Twitter and LinkedIn and others are easy to set up, maintain and profit from. Once you have created your business profile or personal/fan page remember to follow these basic guidelines to attract friends and become a social media success!

One key factor that will make any social media marketing effort successful revolves around a business listening to their target audience or customers. Making a person-to-person contact is one of the most important aspects of how to engage an audience. While most of us work hard at finding our connections online in a virtual world, its equally important that after those contacts are solidified, that we harness the power of how to; listen effectively, speak with passion, energize others, offer support when it’s needed and embrace as much as possible through simple acts of common courteous personal interaction.

How can all of the above promote a media campaign on a social network a positive way?  It’s easy when you break it down. Here are a few simple steps that you can take to build a better social media strategy so that it bears all the fruits of success you hope for.

Listen:

Listening is a major milestone that most businesses have forgotten or forget to do. By listening to your target audience or customers you can; gather data about customer needs, improve product development ahead of production schedules and make customers feel like they have a stock in a company that cares about what they’re saying. By the simple act of listening businesses can  build a loyal following for their personal brand.

Speak:

By offering good solid advice, being helpful when needed and keeping in touch with whether or not customers are happy with a product, you’re grooming your business for its next year’s future success. Let the people in your company that are the most passionate about transforming your image to be in front of your social media marketing campaign. Those individuals will be able to speak effectively and clearly about company goals and help current and future customers learn what your business is about. This builds professional trust that “speaks” volumes about where your company is in the line-up when stacked against the competition.

Energize:

Having your most energetic and passionate professionals leading the pack on your social media sites, brings your business one step closer to closing in on your competitors. Passionate employees talk up a company better than any print, web, or snail mail campaign can ever do. Let those that love their job, work it for the betterment of the rest in the crew. They are ones that will offer the most personal touch to your speaking efforts.

Be Supportive:

In regards to offering support to your customers, online social media sites are a great way to answer questions about products, address complaints, and give advice on product use and compatibility with other products. Businesses can rely on their social media sites to update their audience and followers on new product developments, recalls and other important customer service announcements. By being a supportive company that shows that you care about your customer base, you are making connections that withstand the test of time. Being supportive builds the longevity of your business.

Embrace Everything:

Most of us are fearful of what it means when someone says that you should embrace something. We think to the docile acceptance of a situation that we cannot fix or change. Quite the opposite is true when you learn what embracement means. The dictionary describes embracement as a hug, to accept willingly and to include. By taking this term literally, a business can look forward to embracing everything through a virtual hug, by being open to the opinions of others. They can willingly accept that some folks might be complimentary or critical and handle each situation with professional grace. By including their customers and target audience as followers of their company on a social media site, businesses reap the rewards of their customers feeling like they are part of your business. Their loyalty for your company will blossom into a lasting relationship.

Branding your company online in the social media world is not an easy task to accomplish. You need hard working positive individuals that your company can count on. Your time and efforts in planning a targeted strategy begins in the boardroom, but is tested on the World Wide Web where everyone can see the failings of a poorly thought out plan. Take your time, think about your company mission’s statement, revise it if it’s outdated. Then take flight and you too can navigate your social media marketing campaign to benefit your business!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

If you’re thinking about including social media into your marketing plan, here are some great trend reports and statistics to put that thought into action. Finding the time and dollars to allocate to social media marketing is on the tip of every marketing executives tongue. One reason is that social media is trending and is not just a trend. The digital age is evolving and we are finding that we can reach out and touch someone through being a friend on Facebook, linking to them on LinkedIn or posting a blog for them read at their convenience. Through these social media networks, businesses have found a new way to communicate with their target markets to grow their business. Check out how social media is currently trending and the stats that back it up.

Social Media Marketing Is On The Rise

“The State of Small Business Report”, by Network Solutions, LLC and the University of Maryland’s Robert H. Smith School of Business, showed that the downed economy has contributed to the popularity of social media networks.  The study reported that:

• Small businesses increased their use of social media from 12% to 24% in the last year.
• An estimated 1 out of 5 small businesses are involved in using social media as a part of their marketing strategy.

How Businesses Use Social Media

Small businesses reported the following:

• 75% have a company page listed on a social networking site.
• 69% post updates or articles on social media sites .
• 57% build out a professional  network through a site like LinkedIn.
• 54% closely observe the feedback they receive about their business.
• 39% have set up and maintain a blog.
• 26% tweet about their area of expertise.
• 16% use Twitter as a service channel.

Social Media  Expectations

The report showed  businesses who have worked with social media as part of their marketing plan had mixed reviews on how it met their expectations.

• 58% felt that social media had met their expectations.
• 25% felt that social media had fallen short of what they had hoped for.
• 12% reported that social media network sites had exceeded their expectations.

For businesses that reported social media had fallen short of their expectations:

• 50% said that social media had used more time than they had expected.
• 19% thought social media had lost them money.
• 17% felt that social media networks allowed people/customers to criticize their business.

Messages Sent Through Social Media

eMarketer showed that social media marketing does not choke innovation out of existence. Instead some of the most successful small businesses are able to compete by offering superior services. The small business model has embraced social media as a means to keep themselves tied to their customers. Businesses felt that they could engage their audiences through social media. They also reported to use social media to tap into knowledgeable resources.  

How Social Media Budgets Will Rise

Over the last several months marketing professionals have been found to be leaning towards the importance of creating a budget for social media marketing. Duke University’s Fuqua School of Business and the American Marketing Association, “The CMO Survey” reported that social media marketing budgets are on the rise. The report showed that businesses currently budget 6% of their marketing dollars to social media. They expect this amount to increase 10% in the next year and 18% over the course of the next 5 years.

In August 2009 marketing professionals had also been found to have planned to incorporate a higher budget dedicated to social media marketing efforts. In February 2010, those marketers had reported that they would be budgeting one-fifth of their dollars to social media marketing over the next 5 years.  Current social media marketing budget trends are:

• August 2009: 3.5% budget allowance was spent on social media marketing.
• February 2010: Social media marketing budgets had risen to 5.6% .

Social Media The Big Buzz

According to the Marketing Executives Networking Group and Anderson Analytics, their report entitled “Marketing Trends 2010″ found that mastering social media was high on the priority list for marketing professionals. The number one  buzzword to keep on the tip of the tongue in 2010 was Marketing ROI —rate of return on marketing efforts.

• 58% of marketing executives thought social media was a trend to keep an eye on.
• 42% of marketing professionals chose social media as a top trend to watch which made social media marketing hit the list of the top 10 productive marketing initiatives.
• 72% of professionals in marketing reported that they work with companies that have planned a social media marketing program for 2010.  

Social Media - Who Is Using It & How

The study by Anderson Analytics also showed the differences on how social media marketing was being used. Individuals and professionals were found to use social media networking sites like Facebook and LinkedIn. Companies were found to utilize the blog as their main social media tool.

The Anderson Analytics study also reported that social media marketing plans were handed to internal employees, social media consultants and interactive agencies. Marketing professionals that were in charge of carrying out social media initiatives were not found to be looking to PR or ad agencies to head their social media campaigns.

So if your business is working to plan a social media marketing program, feel confident that you are not diving into a trend that will disappear any time soon. Many studies have been performed to analyze the worth of social media marketing and have found that businesses all over are planning to incorporate social media into their marketing budgets. Reaching out to your customers, target marketed and creating an open line of communication through social media is here to stay.

The foundation of successful companies has always been to become a reliable source for their customers.  Long standing businesses look to become a resource in which customers can count on and communicate with. Social media networking allows a business the open line they need to communicate the message that their customers need to hear—you can count on us and you can rely on us. A message that can now be broadcast through social media networks 24 hours a day, 365 days a year— which is more than a stamped postcard can offer.

The world of traditional marketing is ever-changing and as it leans into the digital online world, we encourage you to dig your business heels in and enjoy planning your social media efforts!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Enjoy the value of Facebook and build your business by creating a Facebook business page. By having a Facebook business page you can increase your online presence and gain even more exposure by; including  your Facebook page link in your email signature, posting your link on your business website and adding it to your print and advertising materials. Facebook can be an excellent and valuable business tool if used properly. Check out the research and stats below to find out just how powerful Facebook is in the world of social media networks.

Recent studies performed by Edison Research showed:

• 48% of Americans, over the age of 12, had a profile page set up on a social network site.
• 30% of those same individuals logged on to their social network page multiple times each day.

The statistics from  Facebook are astounding:

• There are more than 400 million active users.
• The average user has an estimated 130 friends.
• People are found to be spending over 500 billion minutes per month on Facebook.

Use Facebook to Build Your Business

In order to use Facebook so it benefits your business you can incorporate these ideas:

• Choose a keyword name that will improve your search engine ranking. Try matching your Facebook name to your business name so folks can find you online in cyberspace and on Facebook under the same name.

• Work on creating a comment posting schedule that fits into your work schedule. Posting  on a regular basis can help others get to know you and your business. It will also increase your chances of gaining followers.

• Ask you Facebook friends to interact with others on your page. You can do this by posing questions to spark conversation. The idea is to create a conversation that encourages multiple replies.

• If friends post on your page, respond to their comments as often as possible. This will let them know your available.

• Text is great for getting things started, but make a concentrated effort to share photos and videos so your Facebook business page is interesting and stimulating.

The Importance of Maintaining a Business Website & Blog

Once your business is set up on Facebook with a custom page, turn your efforts to expanding your online presence with a solid foundation like a website and blog. Many businesses wonder why they should spend the time in creating a business blog when a Facebook business page appears to be more interactive. The answer is that you don’t own your Facebook page. You are using Facebook as a place to simply interact and connect with others. They key to using Facebook is to make it beneficial to building your business and that is done by driving your Facebook friends to your own website and or blog.

Think of your website as a central hub for your business and your blog as your social outreach for your marketing and public relations. Since you own your website and your blog, it’s yours. You have complete control of the changes, the longevity and the future of your site and blog. On Facebook, you don’t own your page and any content created on your Facebook page could disappear if Facebook vanished.

Be in Control of Your Destiny

Choose to be self-reliant and maximize the time you invest on your social network pages by creating a strong central business homepage, website and up-to-date well- managed blog. Brand your business by creating an internet storefront. Your store can be filled with creative content that describes your business mission, goals , products and services. At the end of the day, your cyber shop will also be in place for as long you own your business!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Social Media Networks like Twitter, Facebook and Linked In are great places to advertise your business services and products . This type of business networking or advertising is called Relationship Marketing. In the digital age, Relationship Marketing is a powerful tool that breaks all the traditional marketing rules. In order to connect with your target audience online the keyword is YOU.  Relationship Marketing is about focusing your web content, your blog comments and all other marketing efforts on who YOU are, what YOU are offering and how YOU are able to help your customers.

In general people are overwhelmed by how many ads they are exposed to. In order to stand out, focus on branding yourself and your business as someone who people would be interested in. Today it’s important for people to know who they are dealing with, they want to be able to trust and become friends with whoever they are buying their products or services from.

Not many folks are going to pay attention to ads that are self-serving. Being boastful about how great your product is or how fabulous your services are pushes people away. It’s important to note that in order to gain public attention that converts into additional business, you have to literally connect with your customers. Attract large groups of people, market your services and promote your products by creating a Social Media Marketing Campaign.

Three online services, Twitter, Facebook and Linked In, can create a massive online marketing strategy when used together. If used creatively, appropriately and constructively, these services can send massive traffic to your website, increase sales and get people buzzing about you, your products and your services. Follow these steps when dealing with Social Media Networks.

Three keys to being successful online are to:                            

• Be credible
• Be trustworthy
• Be interested in the general welfare of others

Become a Friend on Facebook

Facebook is a place where you will communicate with your target audience. Add as much information about yourself as possible while still maintaining a keen business profile. Your likes, dislikes, pictures and videos should all be chosen with your audience in mind. If your interesting, you will gain a following. Link to your website and blog on your profile. When posting to Facebook keep your  posts friendly, professional, interesting and informative - remember be credible, be trustworthy and be interested in the general welfare of others.

Tweet on Twitter

Twitter is a tool that will feed traffic to your Facebook profile and blog. Add pictures, use keywords in your character bio and add your blog as your site. Create a background with a standard background or load a custom image from your personal files. It’s ideal to upload a background image that incorporates a link to your Facebook profile and has a bold bio about yourself.  Make your tweets interesting, short and informative - remember to be credible, be trustworthy and be interested in the general welfare of others.

Link in on Linked In

Your Linked In account will be your professional network tool. Here you will add your job history, pictures and information about what your interests are. Think of this network as your online resume and a way for current and potential business associates to contact you. Create a professional profile that is business orientated. When posting messages keep it friendly and maintain your professionalism - remember to be credible, be trustworthy and be interested in the general welfare of others.

Internet marketing is about helping other people. The days of blanket advertising, well designed print ads, and bragging about your new business is over. We have gone digital, we want more from our companies and when we spend a dollar we want to know we’re investing, not just splurging. Being friends no long means we share our deepest secrets, we want to be friends in order to have contacts, connections and we want a network of our own.

When people have a network to join they feel like they are a part of something. Be bold and create a world that welcomes new business and offers a place for your customers to connect. Above all, become a trusted resource that is credible and works to help others.

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler