Copywriters who want to hone their craft to offer a higher level of service to their customers can turn to learning more about the ins and outs of the back-side or computer side of web content. One way to learn more is to understand that mathematical equations or calculations take place when the internet meets a surfer who randomly inputs information into either a search engine box or posts information on a website for viewing. The random”ness” of the internet, is not random at all. Rather it consists of a finite set of rules that dictate what and how people find and locate information on the World Wide Web. Become a web savvy copywriter and learn about what an algorithm does, how it works and why it’s so important. We’ve done the research for you and have re- scaled this complex process down to just the basics and how it applies to the written or entered word.  

What is an Algorithm?

An algorithm is a method that’s used in mathematics and computer science to express a finite list of instructions and can also perform functions like calculations, data processing and automated reasoning. The history of algorithms dates back to 1928 when David Hilbert worked to solve the Entscheindungsproblem, also called the decision problem. Hilbert’s work is the first known partial formalization of what we call an Algorithm today.

There is no formal definition of what an algorithm is because an algorithm is not specific in itself, meaning that, algorithms can change and be developed to do more than one process. There are several generalized definitions that offer a basic understanding of what an algorithm does and two of them are below.

An Algorithm can be:

A specific set of exact rules that define a specific sequence of operations.

An Algorithm can also be:

A set of instructions on a process that generates output integers from random input integers.

In basic terms, we would consider that a generalized definition of an algorithm is this: If we input information into an algorithm correctly, we will receive an output response that has been calculated based on our input.

How Algorithms Work

Sometimes it’s easier to relate an abstract process to our day to day life. So to take a close look at what an algorithm is and what it does — Think the Internet. We know the World Wide Web uses algorithms to function. After-all the internet could be considered an enormous computer program completely based in algorithmic calculations. When we hop onto the Information Super-Highway, we jump aboard the largest algorithm we probably know. Here’s how the internet uses algorithms and how we use and benefit from an algorithm’s calculations every day.

Let’s say we want to find a local auto dealer.

• We type in the words or characters/letters “auto dealer” in our search engine box.

We have just input our integer or number/letters.

The internet’s algorithm, or process, has taken our input letters and calculated a response for us.

•  The search engine generates a list with all the websites that contain the letters/characters  “autodealer”.

If we live in New York, we won’t be interested in auto dealers in Texas. So we begin to narrow our search, or narrow our input integers/letters in order to receive a better more targeted response.

• We go back into our search engine box and type, “auto dealer New York”.

Now the internet’s algorithm re-calculates our input letters/integers and processes our input.

This new algorithm calculation responds to our new input integers/letters “auto dealer New York”.

• A new list is generated and that results with a search list that contains all the auto dealers that have the letters NewYork associated with their websites.

Moving ahead, we think to ourselves, New York includes Long Island and New York City. We think again, we are located in Buffalo, New York and what we really want are local auto dealers in our own area.

• So we again go back into our search engine box, we re-type the words, “auto dealer New York Buffalo”.

The search engine’s algorithm, takes our new input integers/letters, does another calculation, process and creates a new resonse.

• Another list is generated and the results offer us a search list with all the auto dealers that have the letters NewYorkB uffalo associated with their website.

We now have the info we wanted to begin with.

Relating Web Content To How Algorithms Function

For us we use algorithms every time we log online, most of us don’t realize it, but we are using a highly skilled mathematical function to communicate with our friends on social networking sites. We use algorithms to help us find tonight’s greatest meatloaf recipe and we also rely on an algorithm to generate calculations for us when we type in “dangers of open-heart surgery” in order to learn about a loved one’s upcoming surgical procedure.

The fascinating point is that, what we input dictates what we find. The same goes for the information that’s input into website pages for content. What a business, organization or individual posts on their website in the form of letters, numbers, pictures, videos and more, is what an algorithm will capture to calculate a response. Mathematical algorithmic functions are processes that have helped to make the World Wide Web useful for many people. Businesses, organizations and individuals that can harness the function of a calculation, have the ability to spread their message, sell products and use this technology to their benefit.

By understanding the power of an algorithm’s calculations, Copywriters can fine tune themselves to being mathematical in their own process when creating content that an algorithm will be able to calculate. Content picked up by the internet’s algorithm, is lifted off a website and transported to a search engine’s result list. That search result list is what connects that website’s content, message or product information to a web surfer, new client or prospective buyer.  Ultimately, that connection is what makes web content so important and why an internet algorithm is such a powerful tool.

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Advertising Copy That Works Through to the Final Sale

There are two kinds of methods to selling most anything—Hard-selling and Soft-selling. Typically sales people are thrust into a mode of thinking that the Hard-sell technique works and that the Soft-sell method is too flimsy to close a deal. The fact is that Hard-selling does not work because it has no finesse. When a sales person goes straight to the point to sell their product, they are simply telling their prospective buyer that they should buy their product. This type of approach will usually turn a buyer off and negate a sale.

By taking a close look at how the Hard-sell doesn’t work and how well Soft-selling works, a copy writer can take this information and apply it to how they write sales copy, work on ad campaigns and involve their clients in the learning curve of effective copy verses ineffective copy.

Here are a few great points to remember when working on creative materials that involve sales copy:

1. People do not appreciate being sold to.

The Hard-sell approach usually brings the worst out in people. Human nature dictates that when aggressive behavior is displayed, it provokes the receiver to be aggressive in defense of themselves. This is what brings a negative result to both the sales person and the potential buyer.

To apply this to ad copy that works, don’t be tempted to use aggressive sales copy that pushes the hot buttons of your potential buyers. Instead offer sales copy that promotes a positive response.

2. Hard-sales techniques intimidates people.

Buyers that feel intimidated have less interest in making a purchase. Prospective buyers begin to realize that they have negative feelings about the sale, and will transfer that negativity onto the company who is trying to sell to them. If buyers do not like the sales person a company hires, they will not be able to feel good about the company.

Apply this to writing great sales copy by offering tips, advice. Explain how the product/service you’re selling will ease the stresses on their business or how it can improve their life/goals.

3. Hard-selling sounds desperate to others.

This will put off a potential buyer. Buyers begin to wonder why a company/person is desperate and this creates suspicion. This feeling of suspicion turns into mis-trust. Buyers who don’t trust a sales pitch are not likely to buy a product/service.

To write sales copy that will reach out and help buyers trust your product or service, offer key testimonials that assure your buyers that your product/company is a trusted resource, reliable and honest.

4. Hard-selling uses hype and other dishonest tactics.

Prospective buyers can see through hype. They are savvy and know that hype is not fact. Buyers don’t buy from sales tactics that push products/services without factual information.

Copywriters can add statistics and facts to their sales copy. By showing the bibliographical resource behind stats in ad copy, buyers will know that the information they are reading comes from honest trusted facts and not hype. This also builds trust between the buyer and seller.

5. Buyers need to find a reason to make a purchase.

Hard-selling does not allow any time to explain the benefits of the product or service. A sales person that is Hard-selling is using features to sell their product or service and not the benefits of the product/service. Benefits are what tells a customer that they should buy. There is only one question in the mind of any buyer — “What’s in it for me?” Hard-selling doesn’t answer this question for the buyer and as a result sales are usually lost.

Creative marketing copy should always include both features and benefits. Features will explain the product or service and by listing the benefits, buyers will know why they need the product/service.

6. Build a positive rapport with prospective buyers.

By building a relationship with a buyer a company or salesperson builds confidence in a buyer. When buyers have confidence they are likely to make a purchase on the first product or service and will also be encouraged to continue to buy more products and services. Hard-selling doesn’t build this rapport. If there is not a positive relationship initial sales and future sales are lost.

Creative staff can build rapport into their sales copy by helping potential buyers feel confident about the product or service they are promoting. Copy that builds confidence can be, proving how long a company has been in business and/or offering customer testimonials that promote the same products or services being sold. Story-telling or giving the background of how the company was founded or how a product or service was created is a great way to build a relationship with a potential buyer.

7. Soft-selling allows buyers to make their own decision.

When buyers feel empowered by the ability to make their own decision, they are more likely to make a purchase. Hard-selling strategies often dictate or tell a buyer they should make a purchase.

Advertising copy that promotes empowerment, offers ideas, creates a feeling of success for the buyer and promotes the qualities that a buyer is looking for in a product or service. Copywriters who focus on the most positive aspects of their product or service help buyers make the choice to purchase.

8. Soft-selling always outsells Hard-selling.

Persuasion works. Forcing a business or person into something they are unsure of does not. Hard-selling pushes a product or service at a buyer and doesn’t offer them the chance to decline the sale. Soft-selling offers a buyer a product or service by allowing them to choose to make the purchase.

Copywriters that apply a Soft-selling technique to their advertising copy use the power of positive persuasion in their writing. They can craft their ad copy to encourage a buyer to make a purchase instead of telling the horrors of what can happen if they decline the purchase. Encouraging copy can simply be letting a buyer know what they can look forward to after their purchase.

9. Soft-selling methods are more enjoyable to both the seller and buyer.

Soft-selling forces a salesperson to use more strategies. Building up a product can be done in a multitude of ways including talking to potential buyers. Getting to know a buyer builds relationships that equate to building sales.

Writers who want to incorporate Soft-selling methods into their marketing materials can create copy that speaks directly to their potential buyers. Asking questions and solving problems are some of the ways that words on paper speak to buyers.

10. Soft-selling Pre-sells a product or service.

Warming a buyer up for a sale builds a rapport and relationship with a person or business. In general people like to be introduced to something before they make a purchase.

Advertising copy that pre-sells a product or service before selling is in the hands of a copywriter or designer from the start. Pre-selling to a buyer is a basic introduction of the product or service and usually found in an opening statement or opening page of advertising material.

It’s clear to see the difference between the Hard-sell and Soft-sell techniques used in business. There is a general stereotype of what a pushy sales person using Hard-sell tactics looks like. Once this negative image is in the place of a buyers mind, it will prevent them from accepting a sale. Increase your sales and close more deals by using Soft-selling strategies and incorporating those same methodologies into your marketing materials. Remember your company’s first impression is a lasting one!

Good luck to all the copywriters who are working on marketing materials for clients. Choosing to use Soft-sell copy instead of Hard-selling copy that alienates buyers is one way to promote your clients products and services and a great way to earn more business on their next marketing project!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Lots of people think that freelancing is a dream job and for many it sure is! For those that work out of a virtual environment, most would agree that a flex schedule can be as demanding or more than working in a structured office setting because your office and home are one in the same. There is not a definite division between what time you start work and what time you call the day closed. Lots of freelance workers admit that they are logged on day and night and work a continuous schedule around the clock that many times pours into their personal time. Finding a way to balance managing your work schedule and keeping yourself and your family happy all while staying productive can be quite a task! Here are a few easy steps that you might consider when trying to balance it all:

Create Set Work Time Zones

General Work Time

General work time can be a collection of basic tasks that include:

• Checking your email inbox
• Logging onto your freelance websites to check for new work opportunities
• Updating your social media networks and checking for updates from others
• Catching up on general phone calls

 Focused Work Time

This list of focused tasks might include:

• Shutting down all forms of outside communication
• Setting status alerts to busy or completely logging off websites
• Closing down pop-up alerts or audio notifications
• Working on projects that need your un-divided attention

 Break Time

Refreshing yourself during the workday with a break can include:

• Taking small short breaks in-between long periods of hard work.
• Finding time to decompress in order to re-focus on your work task.
• Indulging in reading the news, stretching or light physical activity.

 Control Your Notifications

Working independently without controls can lead to a troubled work schedule. By tracking the things that could potentially de-rail your workday, you’ll enjoy a more productive workday every day!

To ensure your daily success be sure to:

• It’s been well-documented that audio and visual alerts can create longer periods of distraction. Sound notifications are the easiest to control and the least disturbing. 
• Configure your notifications to be audio only. Use your standard volume controls to limit distracting alerts throughout the day.  
• Shut off visual notifications. This visual stimulation can cause longer distractions because they force a shift in visual focus on the screen.

Organize Your Time

• Batch process your workload by scheduling your tasks, timing them and sticking to a routine.
• Set specific times to read and respond to your email messages.
• Create a daily routine with a limited time frame to work on your social media networks or sign up for an automatic program that streams your updates across your social networks.
• Work on small tasks when you need a focus break and choose less mentally straining tasks like filing paperwork or other less complex work projects.
• Continue to work even when you need to re-gain your thoughts or re-focus. By staying in the work “groove” you might figure out the answer to the complex problem that you were previously stumped on!
• Formulate a list of rules with dates and length of time about when and how long you will be in need of general and focused work time.
• Ask for the help from family, friends and others to support your work ethic and provide you with the time you need to work independently in order to fulfill your obligations.

 These are just a few ways that you can increase your productivity as a freelancer and independent service worker. Whether you’re a graphic designer, consultant or virtual accountant, these basic work controls can help build rules and a healthy work routine for you. If you have been working outside of a structured office environment and have secrets of success to share please post a comment and share with others.

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Most struggling freelancers and freelance writers would agree that they have all tried answering job ads only to find out the competition is stiff and positions are filled fast. Others might admit that they’ve approached clients directly, either in person or by cold calling, and have been shuffled out the door or off the phone. There’s also some writers that will say online message boards are a good source but those too are overloaded with competition and sometimes jobs are out-dated.

Finding the right place to offer freelance services is just as hard as finding the perfect best friend. Various online subscription websites charge a fee to join. These sites have a countless number of jobs up for grabs. However, at times these website’s job boards post work that often pays below minimum wage. Most freelancers wonder how they will earn any money at all, when most of their time is spent searching for work, losing bids on contract jobs and then winning a job only to find out the pay is so low, they can’t even earn enough to offset their subscription fees.

The good news is that there are ways to earn money freelance writing. What’s the secret? The key to success is to join a community of writers that are all offered regular copywriting jobs through a community pipeline.

This is where the joy of community comes in. These groups are a cross-breed between a business/company and a freelance job placement service.  An example of one such online group is Oozil.com.

Here at Oozil.com, freelance writers join a community to earn the chance to work on an equal opportunity basis. These lucky freelancers look forward to not having to send a constant stream of resumes out. They don’t have to cold-call strange business managers and they also do not have to update their profile so it’s a custom match for a single day’s job queries.

How Oozil.com works:

1. Freelance writers join Oozil.com and become members of a pool of freelancers and writers.
2. Prospective freelance work and writing jobs are gained through Oozil.com’s sister companies.
3. Work is then sent out to the Oozil.com network and its members.
4. Current members are alerted that there is work available via an email, a text message or other mobile contact of their choice.
5. The Oozil.com freelance community, and pool of writers, has the chance to take work as soon as they receive their work-available alert.
6. Members make their connection with their project manager and the work is first taken, first assigned. Meaning that, it’s the freelancer/writer that chooses if they want to pick up work for that day.

Because the Oozil.com network is so large, members count on each other in case they need a day off. Freelancers know someone else will pick up any open jobs that are sent out for that day. So all in all, Oozil.com gets the work and the Oozil.com freelance community does the work.

This model has been so successful that Oozil.com continues to grow and so does its membership.  Sometimes the work trickles in and at other times, there is so much to do, everyone is bouncing jobs back and forth for days until it all gets done.

Too good to be true? Sounds like it could be, but the reality is that freelancers spend way too much time applying for jobs and not enough time working and earning money. Employers on the other hand spend a lot of time looking for the right employees and not enough time working themselves . Here at Oozil.com, it’s a group team effort. All of our clients have jobs that need to be done and all of our freelancers and writers need jobs to work on. It’s a win win situation for everyone!

Join the Oozil.com community and become a part of our network today. Learn what it’s like to be in the fast lane of freelancing!

By Sara Hassler

Businesses in general grow and evolve, so do marketing campaigns and so do consumers. Good business plans leave the doors to new ideas wide open for future growth and development. By applying the same concepts to your marketing efforts, a company, individual or organization can create a successful plan to combine traditional media with social media efforts. Here are a few tips on how to do this:

Be Ready To Learn or Re-Learn

Like a business, individuals grow and develop over time. Being open to new ideas can lead to new thoughts on how to reach out to your target markets. It’s easy to become resistant over time. Those associated with business plan development, outreach programs and consumer relations should be focused on the ever changing and exciting world of “how can we re-fresh our image and still maintain our current identity”. Using the same marketing mix can fool a consumer into thinking your product or service is outdated. Be bold and re-fresh your plan when appropriate.

Name Your Objective

Be clear on what your marketing goals are. Revisit your business mission statement and if well-written it will lead you to a clear path of what you offer to your consumers. Use this to create your marketing goals. For example, if your mission is to offer the best and freshest baked items to your local community, then your marketing goals should include spreading the message that — your bakery offers the freshest baked goods in town.

Identify Your Target Audience

Who you are targeting will help you create your platform, in all ways. If you are selling freshly baked items then your target audience might include people in the age group that do the grocery shopping. By listing moms, dads, grandparents and retail stores you can add a face to your audience, give them an age bracket, where they are traveling from – in town or out of town and even when they are buying breads, cookies and pies. Dive deep into your demographics and you will come up with an entire picture of what your audience looks like. This will in turn, show you how your marketing campaign should look.

Create A Way To Connect With Consumers

Will you start and stop with a postcard mailing out coupons, or could you be more creative and say, one great way to connect with my bakery buyers is to offer baking classes to my general consumers and bulk savings discounts to my grocery store buyers.  Divide your consumer into categories and devise a way to connect with them professionally and socially.

Plan To Keep Your Audience’s Attention

Once you have made a connection with your consumers, find a way to keep the doors open and how to solidify an ongoing relationship that can keep you in business for the long haul. Maybe you will map out  a savings club card program. Back to that bakery, maybe for every 5 pies purchased, customers earn a free pie! For bigger consumers, your plan could be an extension arm of your initial program, just on a larger scale.

Enlist Your New Customers to Spread Your Message

Recommendations are the ultimate in marketing tools. By creating a way for consumers to talk your product or service “up” you are giving them the power to push something already great to greatness. Think about the last time you bought something that you absolutely loved. Did you want or find ways to bring that loved item or service up during conversation with friends or family?

 If you can offer a reward program for referrals or recommendations, then you have just created the incentive for your customers to go out of their way on your behalf. Maybe that bakery offers an incentive program that says, for every bride that refers another bride for her wedding cake, then that first bride will receive a reward like special discounts or complimentary pies, cakes or breads.

By taking careful steps to customizing your overall marketing plan, businesses, individuals and organizations can work towards combining their traditional media with their social media. For example, maybe that bakery’s coupons are in printed form and appear in the local newspaper (traditional marketing), but customers that log onto that bakery’s facebook page and become friends are offered a 30% discount on their next purchase (social marketing). Those 30% coupons are then emailed (traditional/social marketing) and the cost savings on those digital coupon offsets the first coupons that were in the local paper. This advantageous and smart bakery owner has also just expanded their digital mailing list and can now add new consumers to their next digital marketing campaign.

It’s a savvy business that utilizes all their efforts in such a way that each effort flows into the next and all generate a positive outcome in hopes for higher profits. One way to achieve this is by learning how to lay the perfect foundation.

Creating A Strong Foundation Is Easy!

Like a house sits on a foundation, so can your entire marketing plan and business.  Masonary style foundations provide a solid foundation for thousands of pounds of pressure to rest on over a long period of time. By using your strong core product or service and by applying the patient skills of an expert brick layer, you can build a strong foundation that will hold up your entire marketing campaign. Use truthful advertising and positive consumer feedback to get this foundation started.

When you combine traditional marketing with social network marketing the results are automatically doubled if done right. Social networking by its very nature is grown the same way we grow friendships – one person at a time. For those who are new to social media in general, this can be a painful start to a hopeful quick-start marketing campaign. To speed up the process:

Use traditional marketing efforts to spread your message.

Send your target market to your social media platforms.

One by one, your social media network will grow.

Continue to combine traditional marketing with social networking over the long-term.

Expose your audience to traditional media and drive them to become socially involved in your business or product. Consumers can attend classes, grand openings, weekend events and even log online in order to become a part of your marketing campaign. Offer a few choices to cater to different personalities and those with more or less time. People in general take stock in what they like by creating conversation. If you have a product or service your target audience enjoys and they talk about your offerings in a positive way, then those consumers have just become a valuable marketing tool for you.

Just think, if another person tells you they love a product or service – ask yourself if you would believe them. Then ask yourself, if you see an ad on the side of a bus telling you that a product or service is great would you believe that instead? It’s a well studied fact that most people believe consumer to consumer feedback before they will blindly trust an advertisement they see.

Use human nature to your advantage and count on generating some astounding results!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Digg is an excellent website that holds a wealth of information, stories, practice tips, hard to find tutorials and in general, you name it, you’ll probably find it on Digg. For the casual users, there are a ton of categories to choose from and the content on Digg is virtually real-time. For specialized users like website owners and bloggers, Dig has the potential of becoming your new best friend. When stories are submitted to Digg and if they make the front page, it can cause what’s known as the “Digg Effect”. This is when a massive influx of traffic is sent from Digg to your website or blog. Digg can transform an unknown website or blog into a well-established heavily trafficked web location. Carve out your niche marketing efforts and join Digg to expand your market reach.

Digg Is An Information & Gathering Place

• Digg is a user-friendly and user-driven website.
• All the content that’s found on Digg is submitted by Digg users
• Digg users moderated the content that is posted on Digg.
• Because Dig is a community website, it relies on its members to send submission. Many of those submissions are in the form of short articles that are centered around a specific subject. Once a Digg member submits their content, other Digg users read that submitted content.  If the information is interesting and worthy, members will, Digg the stories and content they like the most.  If a submission or story receives enough Diggs, it’s promoted to the front page of Digg where millions of Digg visitors will see it.
• The key to getting Digged, is to have interesting, informative and relevant content.

How To Submit Content To Dig:

1. Register with Digg – it’s free and fast.
2. Start Digging yourself to get a feel for what it’s like to review other people’s content.

Tip: To start Digging, click on your profile link and scroll to check out submitted content. You can also go to the general Digg index and use the Digg search box. The search box appears at the top of every page for ease in searching. There are also advance searches available too. Make sure to use good key search words to target the most specific related topic your interested in.

How To Find Stories & Content For Digg:

1. Find information you want to share with the Digg community.
2.  Navigate to the Submit A Story URL and follow the process.

Tip: If you want your content to be “Dugg” by others then make sure to write an attention grabbing title and informational description. This will encourage community members to click through.

How To Use Bookmarklets:

Another way to add content to Digg is to use a Bookmarklet.

Tip: Drag one of the Bookmarklet links to your browser toolbar. This is a handy way to add content to Digg while browsing the internet. The Bookmarklets work with both Firefox and Explorer.

Digg Is Popular – Check Out These Statistics:

We checked the Digg statistics at the time of this post and found:

The data for the United States showed estimates of:

• 3.5 million unique visitors for the country.
• 11 million unique visitors worldwide.
• 98 million page views in the country.
• 190 million page views worldwide.
• 25 million total visits recorded in the country.
• 45 million worldwide.

Digg is not gender specific and both male and females were found to be taking advantage of Digging:

• 68% were recorded as male
• 325 were found to be females

The educational background of the average Digg user was reported to be:

• 42% had some college level education
• 34% had a bachelor degree
• 9% had less than a high school diploma
• 8% had a graduate degree
• 7% had less than a high school diploma

The age of members showed to be an estimated:

• 31% were between the ages of 25-34
• 30% were 35-44 years old
• 45-54 year olds made up 16%
• 11% wer 18-24 year olds
• The senior generation of 55-64 year olds came in at 6%
• 2% accounted for 65 year old and over
• 5% of users were between the ages of 0-17

General data for the household income of Digg users were shown to be:

• 30% at $25,000-$49,000
• 23% at $50,000-$74 999
• 20% were between $75,000-$99,999
• 15% made $0-$24,999
• 7% were $100,000-149,999
• 4% earned 150,000 or more.

These impressive statistics show just how powerful Digg can be to reaching a specific target market. It’s easy to see why so many individuals, businesses and hobbyist have added Digg to their social media network. By joining an online community as large as this one, it’s easy to see the marketing benefits. Whether you’re sharing content to raise awareness of a product line or just want to introduce thoughtful ideas, Digg can unlock an incredible audience and another way for you to reach a mass market.

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

There are lots of ways that the top designers and firms work to meet their clients goals and being successful in the world of design means having a handle on how to create original ideas. Most designers would agree that it’s the execution of a great idea that makes it a success.

The Hartford Business Review recently published an article on their website by Warren Berger entitled Four Phases of Design Thinking . Warren Berger is the author of GLIMMER: How design can transform, business, your life, and maybe even the world (Penguin Press). He edits the online magazine GlimmerSite.com too. His article was so informative, we thought it was well worth our time to review how designers work to create successful innovative ideas.

Throughout the world of design, there are some shared behaviors that top designers follow in order to achieve significant breakthroughs. Second nature habits that were found to be common among expert designers and to their ability to transform an original idea into a successful innovation included; asking questions, caring, connecting and committing. If you’re a designer you will recognize these shared behaviors and if you’re looking for design work to be done, these are the steps that a top notch designer will most likely follow.

Designers Ask LOTS Of Questions

• Seasoned designers ask lots of questions.
• They work to raise questions in order to begin their design project.
• Designers strive to challenge the current reality or assumption in an industry.
• The creative mind works to learn the mainstream obvious and then figures out a way twist or morph it into an original idea that will turn into a successful innovative idea.
• A creative individual will often ask basic “why” questions that might seem naive and sometimes puts people on the defense.

When a designer asks why, they are really encouraging people to step back and reconsider old problems or practices that might be out of date. This gives the designer the ability to re-frame and steer thinking in a new direction. By striving to stretch the question of why to all facets of a project, they are able to rethink the basic fundamentals of a business. In the current economy and ever so volatile marketplace, this breeds innovation that gives birth to success.

A Great Designer Cares

• Designers do their best work by stepping out of the corporate bubble.
• They immerse themselves in the lives of their target market or audience.
• By observing and paying close attention to the customer they are trying to reach, they are able to dig out the consumer’s deep unspoken needs.
• Designers work hard to be present in people’s lives.

Lots of companies can say they care about their customer’s needs. Focus groups and questionnaires don’t really scratch the surface as to what makes an individual choose to buy a product. In order to reach a consumer on an emotional level, you have to empathize with them. This is the leverage that a good designer brings to the creative table. They strive to learn how their customers feel, how they think and how they live. By doing so, a seasoned designer learns what pushes a person to buy a product, join a marketing campaign, or become a faithful follower and consumer.

Designers Are Able To Connect

• A designer works to synthesize ideas.
• The creative thought process can take existing elements or ideas and combine them together in new ways.

Hiring a designer doesn’t always mean that a business will be forced into a new set of marketing materials or professional identity. It’s the job of a designer to also consider their clients current business elements and think laterally. Sometimes new ideas are not born fresh or invented from scratch. New ideas can be found by searching for new ways to combine current or older ideas. Designers do this by connecting them in a new way. They generate a new idea that is often comprised of scattered or mismatched ideas that didn’t seem to go together. This can be a shortcut to innovation. By combining previous ideas, this can help a business retain their original identity and brand, and simply strive for a new look, new message or re-tool their branded look to be more attractive to the public.

Designers Achieve Success Through Commitment

Designers are able to commit early to an idea.

They take original ideas and move them beyond imagination by giving them Form.

This Form makes an idea Real.

Designers are comfortable with putting an idea out into the marketplace when it’s young and imperfect.

A designer knows how to accept short-term failure.

Creative professionals have the ability to “fail forward”.

Some of the greatest designers have gone back to the design board more than once to tweak an idea into success. With their focus on commitment, the creative mind is often very comfortable with risk, more so than the average person is. They know that small failures are useful tools that provide a process for learning what needs fixing. In times of fast dynamic change, many companies need a confident designer on their team that can operate in a “test and learn” environment. In this type of work situation a designer will be required to create multiple or rapid prototypes. In design, the name of the game is often—Change it—Revise it — Until it STICKS!

Businesses and designers can look forward to forging a profitable partnership when they work towards a common goal. One way to do that is for the designer to explain what they will be doing, how they work their process and why they follow certain steps to achieve success. Through the use of an open line of communication, businesses can learn how to apply their designers behavioral habits to their own creative process. Being able to generate innovative and fresh ideas that  are attractive to consumers can push a business from hum-drum to sensational and victorious!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

Many businesses, organizations and independents can use social media network sites to benefit their marketing efforts. By following a few simple steps, you can create a mix of social media skills that will increase your chances of success too! The rules of social media networking on sites like Facebook, Twitter and LinkedIn and others are easy to set up, maintain and profit from. Once you have created your business profile or personal/fan page remember to follow these basic guidelines to attract friends and become a social media success!

One key factor that will make any social media marketing effort successful revolves around a business listening to their target audience or customers. Making a person-to-person contact is one of the most important aspects of how to engage an audience. While most of us work hard at finding our connections online in a virtual world, its equally important that after those contacts are solidified, that we harness the power of how to; listen effectively, speak with passion, energize others, offer support when it’s needed and embrace as much as possible through simple acts of common courteous personal interaction.

How can all of the above promote a media campaign on a social network a positive way?  It’s easy when you break it down. Here are a few simple steps that you can take to build a better social media strategy so that it bears all the fruits of success you hope for.

Listen:

Listening is a major milestone that most businesses have forgotten or forget to do. By listening to your target audience or customers you can; gather data about customer needs, improve product development ahead of production schedules and make customers feel like they have a stock in a company that cares about what they’re saying. By the simple act of listening businesses can  build a loyal following for their personal brand.

Speak:

By offering good solid advice, being helpful when needed and keeping in touch with whether or not customers are happy with a product, you’re grooming your business for its next year’s future success. Let the people in your company that are the most passionate about transforming your image to be in front of your social media marketing campaign. Those individuals will be able to speak effectively and clearly about company goals and help current and future customers learn what your business is about. This builds professional trust that “speaks” volumes about where your company is in the line-up when stacked against the competition.

Energize:

Having your most energetic and passionate professionals leading the pack on your social media sites, brings your business one step closer to closing in on your competitors. Passionate employees talk up a company better than any print, web, or snail mail campaign can ever do. Let those that love their job, work it for the betterment of the rest in the crew. They are ones that will offer the most personal touch to your speaking efforts.

Be Supportive:

In regards to offering support to your customers, online social media sites are a great way to answer questions about products, address complaints, and give advice on product use and compatibility with other products. Businesses can rely on their social media sites to update their audience and followers on new product developments, recalls and other important customer service announcements. By being a supportive company that shows that you care about your customer base, you are making connections that withstand the test of time. Being supportive builds the longevity of your business.

Embrace Everything:

Most of us are fearful of what it means when someone says that you should embrace something. We think to the docile acceptance of a situation that we cannot fix or change. Quite the opposite is true when you learn what embracement means. The dictionary describes embracement as a hug, to accept willingly and to include. By taking this term literally, a business can look forward to embracing everything through a virtual hug, by being open to the opinions of others. They can willingly accept that some folks might be complimentary or critical and handle each situation with professional grace. By including their customers and target audience as followers of their company on a social media site, businesses reap the rewards of their customers feeling like they are part of your business. Their loyalty for your company will blossom into a lasting relationship.

Branding your company online in the social media world is not an easy task to accomplish. You need hard working positive individuals that your company can count on. Your time and efforts in planning a targeted strategy begins in the boardroom, but is tested on the World Wide Web where everyone can see the failings of a poorly thought out plan. Take your time, think about your company mission’s statement, revise it if it’s outdated. Then take flight and you too can navigate your social media marketing campaign to benefit your business!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

If you’re thinking about including social media into your marketing plan, here are some great trend reports and statistics to put that thought into action. Finding the time and dollars to allocate to social media marketing is on the tip of every marketing executives tongue. One reason is that social media is trending and is not just a trend. The digital age is evolving and we are finding that we can reach out and touch someone through being a friend on Facebook, linking to them on LinkedIn or posting a blog for them read at their convenience. Through these social media networks, businesses have found a new way to communicate with their target markets to grow their business. Check out how social media is currently trending and the stats that back it up.

Social Media Marketing Is On The Rise

“The State of Small Business Report”, by Network Solutions, LLC and the University of Maryland’s Robert H. Smith School of Business, showed that the downed economy has contributed to the popularity of social media networks.  The study reported that:

• Small businesses increased their use of social media from 12% to 24% in the last year.
• An estimated 1 out of 5 small businesses are involved in using social media as a part of their marketing strategy.

How Businesses Use Social Media

Small businesses reported the following:

• 75% have a company page listed on a social networking site.
• 69% post updates or articles on social media sites .
• 57% build out a professional  network through a site like LinkedIn.
• 54% closely observe the feedback they receive about their business.
• 39% have set up and maintain a blog.
• 26% tweet about their area of expertise.
• 16% use Twitter as a service channel.

Social Media  Expectations

The report showed  businesses who have worked with social media as part of their marketing plan had mixed reviews on how it met their expectations.

• 58% felt that social media had met their expectations.
• 25% felt that social media had fallen short of what they had hoped for.
• 12% reported that social media network sites had exceeded their expectations.

For businesses that reported social media had fallen short of their expectations:

• 50% said that social media had used more time than they had expected.
• 19% thought social media had lost them money.
• 17% felt that social media networks allowed people/customers to criticize their business.

Messages Sent Through Social Media

eMarketer showed that social media marketing does not choke innovation out of existence. Instead some of the most successful small businesses are able to compete by offering superior services. The small business model has embraced social media as a means to keep themselves tied to their customers. Businesses felt that they could engage their audiences through social media. They also reported to use social media to tap into knowledgeable resources.  

How Social Media Budgets Will Rise

Over the last several months marketing professionals have been found to be leaning towards the importance of creating a budget for social media marketing. Duke University’s Fuqua School of Business and the American Marketing Association, “The CMO Survey” reported that social media marketing budgets are on the rise. The report showed that businesses currently budget 6% of their marketing dollars to social media. They expect this amount to increase 10% in the next year and 18% over the course of the next 5 years.

In August 2009 marketing professionals had also been found to have planned to incorporate a higher budget dedicated to social media marketing efforts. In February 2010, those marketers had reported that they would be budgeting one-fifth of their dollars to social media marketing over the next 5 years.  Current social media marketing budget trends are:

• August 2009: 3.5% budget allowance was spent on social media marketing.
• February 2010: Social media marketing budgets had risen to 5.6% .

Social Media The Big Buzz

According to the Marketing Executives Networking Group and Anderson Analytics, their report entitled “Marketing Trends 2010″ found that mastering social media was high on the priority list for marketing professionals. The number one  buzzword to keep on the tip of the tongue in 2010 was Marketing ROI —rate of return on marketing efforts.

• 58% of marketing executives thought social media was a trend to keep an eye on.
• 42% of marketing professionals chose social media as a top trend to watch which made social media marketing hit the list of the top 10 productive marketing initiatives.
• 72% of professionals in marketing reported that they work with companies that have planned a social media marketing program for 2010.  

Social Media - Who Is Using It & How

The study by Anderson Analytics also showed the differences on how social media marketing was being used. Individuals and professionals were found to use social media networking sites like Facebook and LinkedIn. Companies were found to utilize the blog as their main social media tool.

The Anderson Analytics study also reported that social media marketing plans were handed to internal employees, social media consultants and interactive agencies. Marketing professionals that were in charge of carrying out social media initiatives were not found to be looking to PR or ad agencies to head their social media campaigns.

So if your business is working to plan a social media marketing program, feel confident that you are not diving into a trend that will disappear any time soon. Many studies have been performed to analyze the worth of social media marketing and have found that businesses all over are planning to incorporate social media into their marketing budgets. Reaching out to your customers, target marketed and creating an open line of communication through social media is here to stay.

The foundation of successful companies has always been to become a reliable source for their customers.  Long standing businesses look to become a resource in which customers can count on and communicate with. Social media networking allows a business the open line they need to communicate the message that their customers need to hear—you can count on us and you can rely on us. A message that can now be broadcast through social media networks 24 hours a day, 365 days a year— which is more than a stamped postcard can offer.

The world of traditional marketing is ever-changing and as it leans into the digital online world, we encourage you to dig your business heels in and enjoy planning your social media efforts!

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler

SEO, otherwise known as Search Engine Optimization, refers to the steps followed to optimize a website. Websites  are optimized by changing or improving parts of their internal or external features, like improving website copy text, keyword tags(internal) or web hosting controls(external). SEO also works to improve site design and content that will increase traffic. The ideal traffic that the optimization targets is search engine traffic.

There are individual consultants, small businesses and large firms that specialize in SEO. Some Search Engine Optimization specialists are focused in one specific area and others are broad and generalized. Because optimizing a website requires attention to a variety of unique elements, some specific and others general, many SEO professionals describe their work as being in the open field of website optimization.

Companies and individuals need Search Engine Optimization because web traffic is controlled and “driven” by the top commercial search engines, AskJeeves, Yahoo!, Google and MSN (AOL pulls about 10% of searches and is powered by Google results). Web users who are looking for content, services, products or information are generally using a key method of web navigation—search engines. If a website can’t be found by these major search engines or the content of a website can’t be put into their databases, then those sites lose out on valuable traffic.

To simplify, the words we use when we type letters into the search box are valuable. These searches are called search queries and usually contain a phrase that is then best matched to a specific website. Many people agree that their experience has proven that search engine traffic can have a tremendous impact on a website’s success. Since targeted visitors can offer publicity, revenue and exposure, Search Engine Optimization offers a substantial rate of return on investment.

Search engines like Yahoo!, AskJeeves, Google and MSN need SEO help because they are limited in how they operate. Search Engine Optimization helps to make content available to the search engines and can also boost search engine ranking. With content that is easily found, sites are placed where web users can see it - page one of a search, instead of page 32. Organizations, businesses and individuals can pick up visitors, attention and lift a website to gain more visibility by performing Search Engine Optimization.

As you begin on your journey into the wide world of Search Engine Optimization here are a few quick tips on how to make website text search-friendly!

Search engines cannot index certain text styles and as a result, many sites struggle with making their text search-friendly. Search engines cannot read, index or pull the following text styles:

• Text embedded in a Java Application or Macromedia Flash file
• Text in an image file - jpg, gif, png or other image.
• Text accessible only through a form or other on-page action

Search-friendly text can be described as text that the search engines can spider and index. When creating text in HTML it’s critical to website rank and getting indexed properly to make your website text search-friendly. Search engines measure the phrases and terms in text copy and pull information about that page based on their findings. Finding the right balance of how to create content that is reader friendly and “search-friendly” could be considered both an art and a science. The following rules apply when working to optimize on-page text for search rankings:

Create and make the primary phrase/term stand out.

Keyword density is now considered useless. General frequency is what helps ranking.

Create web content that is high quality and on-topic.

Search engines are sophisticated and analyze content to find quality pages. They also have teams of researchers that work to find quality writing.

Structure your text/document.

A journalistic format is common and preferred. The copy starts with a description and then moves from broad to narrow in subject and content.

Cozy content works so keep website text together.

When creating a document or on-page content, it’s important to avoid breaking text through coding. One way to do this is by using tables that have text sections like content, ads and navigation that flows.  Too many “nested” tables can create broken sentences and paragraphs that are not search-friendly.

Layout and keyword usage has little value.

Website layout and keyword usage used to be considered important in search engine ranking. That’s no longer the case. Structure and keywords offer a slight boost in ranking, but the overall benefit is low.

By following these basic search friendly rules when creating your online copy content, you will enjoy higher search engine rankings, increased traffic and possible income potential and growth. The World Wide Web is forever evolving and keeping up with the newest and most up to date information is crucial to successful website design and development. Search Engine Optimization is for people, businesses and organizations that want to grow their online presence through the use of technical, creative and structured content.

We welcome new ideas and you might inspire us for our next blog post! Share your thoughts and tips by posting comments for us. Thanks for reading!

By Sara Hassler